I know that most in the industry would agree that uniting your customers with the right sales consultant is vital to the harmony and moral of your retail facility. Qualification can go a lot deeper and have a few more nuances than just asking if the customer is here to “see anyone in particular” or “if they have an appointment.”
COURTESY: THE MOST EFFECTIVE WAY TO RAPIDLY WIDEN THE GAP BETWEEN YOU AND YOUR COMPETITION
Even if you are disgusted with humankind from time to time, give the benefit of the doubt to the individual. Give the person before you the courtesy and respect you would give someone to whom, in your opinion, it would be appropriate for the finest of all of us.
So what does it mean when a customer says “just looking?” Well, it’s just a conditioned response. What it means is “Please let me catch my breath and allow me to get comfortable.” Mind-set change – Go against the previous things you have heard on this subject and hope you get a “just looking’ response.