A veteran of the automotive sales business for nearly 25 years, Rob Hamilton has had experience at every level of the sales department. Although he has been a finance manager and the architect of re-built finance departments as a General Sales Manager, Rob has always had a fondness for the sales manager position that allows for more direct contact with sales consultants.
“Managing managers has its rewards, but it doesn’t seem to provide the same direct and immediate impact that the sales manager/consultant relationship can give you.
His study of sales training began in 1991. Throughout his time on the sales floor, he absorbed as much information from various philosophies as was possible. Other than Saturn facilities, quite a large number of dealerships adopted the One-Price concept in the early nineties. His dealership converted to One-Price only months into his career. It reverted to negotiation a couple of years later. So, fully versed in the structure of that No-Hassle, No-Haggle philosophy, he also had the more common negotiation-based sales training as a background.
After getting a start as a floor manager, Rob moved into the Finance Department at a high-volume (250-300 unit/mth) facility and learned that vital aspect of the sales department in the late 1990s moving into the early 2000s. As the progression and advancement began, he never forgot the sales consultant.
In 2002, he took a position as the used car manager at a Saturn facility. This is where the training bug bit. Growing frustrated at the training material available, and in the attempt to promote his concepts of customer comfort and consultant confidence, Rob created processes and word tracks that helped the facility gain remarkable market shares for a single-point Saturn store. This ultimately led to the creation of a brand-specific and time-sensitive project called “You Don’t Have to Say No.” Unfortunately, the Saturn brand quickly faded and after few sales so did the audio training program. Continuing into 2010, while growing his career, Rob did not stop with the development and implementation of newer material.
In 2011, as the General Sales Manager of a GM re-instatement facility, the sales department was re-built from the ground up. All of the training concepts created and polished over the years came together into a rapid turnaround that not only solidified the franchise, but helped the store achieve the number one Combined Positive Impact rating for three months running.
In 2014, Rob made the decision to re-energize efforts to help sales consultants become the best they can be, but also to build a network for the consultants to help one another. Beyond the Walkaround is the result. Please enjoy the product and become part of a growing community!